How Much Should You invest in Outsourced IT Services?  

Author: Joe Martin, Date: 2016-05-05

If you’re in the market for outsourced or managed IT services, you will be placing some, if not all, of your information infrastructure into the hands of an outside Managed IT Service Provider. In most cases, companies outsource their IT processes when they don’t want the burden of in-house tech, or in instances where they wish to supplement the resources that they already have.

When you consider outsourcing, the first question is cost. It’s a question that we at Compunet InfoTech have encountered many times and are happy to explore.

What components of outsourced IT does your business process require?

There are numerous factors to consider before you can determine exactly what your investment will entail. These include:

1. Infrastructure Maintenance and Management

• Server monitoring and alerting
• Workstation protection
• Firewall management
• Managed backup and disaster recovery

2. User Support

• On-site or remote
• Unlimited or by-the-hour delivery
• Specific line-of-business applications experience, or general

3. Cloud Services

• File backups
• Hosted exchange or full-hosted solutions

4. Strategic Consulting

• Will you require a vCIO-level consultancy service, onboard a CIO, or do you have one on the payroll already?

More often than not, it is possible for clients to subscribe to whatever services or packages they prefer depending on their unique business needs. Often a firm only needs to fill specific gaps in their IT network, in which case we can provide whatever assistance is needed. There is no requirement to engage with our full spectrum of services; we can tailor our offering to your needs.

What About Hiring A Full-Time Tech Support Professional?

Many small businesses hire an IT technician on a full-time basis. These technicians tend to earn between $40,000-$60,000 annually exclusive of benefits, bonuses and vacation pay in addition to salary. When you compare this to the average $8,000 to $15,000 that most organizations pay for outsourced managed IT support, hiring an individual tech is clearly a very expensive way to supply IT support to a small or mid-sized business entity. In cases where the business grows to 100-200+ employees, it will probably make more sense to explore hiring a full-time IT technician, but even then, compared to managed support it is still very expensive.

Every company has different IT needs. That’s why Compunet InfoTech offers a range of service packages to suit your firm’s business model and size. Compunet InfoTech is the leading choice for keeping up with the latest information technology tips, tricks, and news. Contact us at (604) 986-8170 or send us an email at info@compunet.ca for more information.