Many companies believe that an IT partnership is in place strictly to maintain the technical integrity of the business hardware infrastructure. The truth is that you need a much wider array of talents in your IT partnership if you are going to run a successful business in the modern landscape. Here are some of the core values that your IT partnership should address.
Productivity and Performance Challenges
Aside from simple network integrity, your IT team should proactively seek out performance bottlenecks and opportunities to increase productivity. Because your IT partnership is usually connected to your communications network, your business continuity and your supply-side expenses, real-time tech upgrades put money in your pocket and retain market share along with keeping out malicious hackers.
Finding Technology Service Gaps
More of your IT network is customer facing than ever before. If you cannot keep up with the accelerating changes in the market, then your competition will take your market share based solely upon speed of communication. For instance, many aspects of your network must work in tandem in order to maintain the four second load time for your landing page that marks the difference between winning and losing online. If your IT partner cannot pinpoint and fix the problem that causes a delay like this, then you stand to lose ground in the marketplace.
Ensuring the Security of the Business
Hackers are working overtime to cause problems in all operating systems, not just PCs. If your infrastructure or customer-facing business is based in the mobile world or on the Apple platform, you now have the same problems as any company that uses Dell or Lenovo. The security of your business is paramount; without the ability to protect your data and intellectual property, none of the other features that your IT team comes up with will mean anything. Make sure that you have a partner that proactively searches out new protection techniques to keep you ahead of the curve of the tech underworld.
Your Business Continuity Strategy
Life happens; however, your customer base simply has too many choices for you to sit down and cry about it. Your business should continue no matter what disaster or unexpected event occurs either internally or externally. Backup servers, mirrors, tiered password structures and use of the cloud are just a few ways that an IT company can help you create a plan for business continuity that ensures your customer facing features never go down. Business continuity also applies when things are going well. Many seasonal businesses experience breakdowns because of positive spikes in activity. Do not lose out on your best sales opportunities because you are not ready for success.
Taking Proper Blame
If you are trying to perform all of your IT duties in-house, then you truly have no one to blame when something goes wrong. Although this may seem like a childish way of thinking, when it comes to technology, placing blame is essential to localizing the problem and fixing it. One of the best reasons for outsourced IT is that you can quickly locate the source of a problem. Make sure that you choose a team that takes responsibility and minimizes the finger-pointing that goes on in many in-house IT departments. You will find problems more quickly, and you will be able to respond with a finality that ensures stability.
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Author: Joe Martin, Date: 2016-05-26